Has Healthcare Found it’s New Innovator?
“Dr. Paramjit “Romi” Chopra is equal parts healer, pioneer, visionary and entrepreneur. Very few Physicians know how to design and execute on a value-based health delivery model at scale. It has been a delight to work with MIMIT Health as pioneers in healthcare.”
— Ryan Plasch, Vice President, Growth, Saykara, Inc.
“I believe the path to long-term success lies in treating patients’ spirit, mind and body – not just their medical conditions.
— Dr. Paramjit “Romi” Chopra
I am Dr. Paramjit Chopra—but my friends call me Romi and I am going to change healthcare.
I have been called a Healthcare innovator, influencer and a disrupter. But, before we get into that, let me tell you a bit about my background.
Many people know me as the founder of MIMIT Health which is one of the fastest-growing independent multi-specialty physician groups in Illinois where we provide world-class health care combined with minimally invasive treatments that focus on healing our patient’s mind, body, and soul, with healthy lifestyle strategies and wellness solutions, so that they can live their best lives.
I have always believed the path to long-term success lies in treating patients’ spirit, mind and body – not just their medical conditions. My institute has given me the opportunity to create a well-thought-out environment where patients and their families can feel calm, get the information they need and be treated with cutting-edge healthcare technologies.
"I'm in the business of taking care of people," said Chopra. "And I don't care how you want to talk about care models, as B-to-B, B-to-C, or whatever. It's all H-to-H, human-to-human, as far as I'm concerned. Because when you're ill, you don't go to a building. You want to go to another person."
— Dr. Chopra
Combining my eastern roots and extensive western experience, I strive to unify the best of both worlds with MIMIT Health. Our in-depth understanding of complex patient conditions is backed by state-of-the-art treatments, that enable us to deliver exceptional patient care of the highest quality.
I’m a graduate of the Seth Gordhandas Sunderas Medical College of Bombay University. I completed my fellowship and residency at Brigham and Women’s Hospital and Harvard Medical School in Boston. I also love to teach and I’m currently an Associate Professor of Radiology at Rush University in Chicago.
But, above all else, I'm in the business of taking care of people.
And I don't care how you want to talk about care models, as B-to-B, B-to-C, or whatever. It's all H-to-H, human-to-human, as far as I'm concerned. Because when you're ill, you don't go to a building. You want to go to another person.
I started upending these status quo ideologies, asking questions that were more like a business entrepreneur than a medical doctor: surely there had to be a more efficient way of handling data (or a way to handle “data entry” even less, as the case may be). My need to reign in organizational efficiency for MIMIT led me to explore different health IT solutions.
Dr. Chopra is a phenomenal physician and healer. In an era of assembly-line medicine, he pushes the proverbial “stop” button and takes the time to befriend his patients. He makes sure patients understand their medical care and the rationale for his treatment plan. More than that though, Dr. Chopra does not simply treat one problem at one office visit. He creates a spiritual connection with his patients that engenders continual trust. He treats the body and the psyche. He is the very definition of physician as caregiver and confidant.
— Michael V. MIMIT Patient
We incorporate the best practices from Amazon, Google, Salesforce, and other high-tech software . . .
Where do we need to go next? I call it the 'Amazonification' of healthcare. Constant innovation provides tremendous value to the customer. So how do we go about improving customer service in healthcare? It's about the patient experience and engagement.
Let’s back up, so I can tell you what I mean by that. Chances are you are familiar with Amazon. Apart from delivering your orders in 2 days and reshaping the e-commerce industry, their unique approach to customer service is transforming every industry. They know that it’s no longer just about the product but more importantly the customer experience--or in our case, the patient experience.
The Amazonification of an industry uses the scientifically proven drivers of friendship to help brands build deeper relationships with their customers based on affection, relevance, and trust. Amazon uses several aspects of friendship to create customer loyalty and position themselves as champions of the brand; these aspects are connecting, honesty, listening, loyalty, and story/style.
As one of the fastest growing multi-specialty physician groups in Illinois, we know that we need to adapt to changing needs and technology in order to provide excellent care and receive a return on investment. My quest to find a “better way” led me to find solutions.
You are not delivering the best experience possible for your patients if you are not connected, mobile, and collaborative, to deliver them more patient-centered care. Patients aren’t accepting what providers tell them anymore and instead they want to take control of their health and want a more connected relationship with their providers.
The first step of creating a more connected relationship is to identify patient needs, meet current patient needs, constantly uncover evolving needs, and match the experience to treatment decisions. This is fundamental as to why I decided to pursue Health Cloud.
Part of what keeps people coming back to Amazon is their incredible ability to connect like-minded people and create a community. The healthcare industry has left a lot on the table in this area. Health Cloud is a key part of how we are bridging this gap; it allows us to interact with patients and their caregivers in new ways. This produces not only a better patient care experience but better outcomes as well. We can use this technology to improve patients’ healthcare journey by tracking patient preferences, such as how they want to be contacted, and adding everyone involved in patient care to the system to streamline communication.
Utilizing these systems not only benefit the patient but our practice as a whole since we can track the effectiveness of the patient journey. Healthcare companies need to be creative in seeking new ways to connect and MIMIT Health is listening.
The world needs more people like Dr. Romi Chopra. He is a person who is truly a charismatic, caring, and true professional. The deep connection he makes with his staff, patients, friends, and industry colleagues is tremendous. He is a type of individual that truly cares about the outcomes of all things he is involved with in his life. His perspective and approach to his patients are world class.
— Johnny D., MIMIT Patient
We can see statistics to reveal unique patient stories which allow us to tailor treatments to patients. . . .
Building and maintaining this important relationship begins with having systems in place to help us manage the many moving parts that must come together during the patient care process. We incorporate the best practices from amazon, google, Salesforce, and other high-tech software into the healthcare practice, ultimately to improve and optimize patient experience.
We provide patients with the necessary resources so that you can engage with your own healthcare, our providers utilize the latest artificial intelligence to streamline care, and we can see statistics to reveal unique patient stories which allow us to tailor treatments to patients. At MIMIT Health we take all of these elements and make them work for patients in order to foster a collaborative, successful relationship.
Trends in Healthcare
Creating financial sustainability in an uncertain health economy
The emergence of personalized medicine, increased use of exponential technologies, entry of disruptive and non-traditional competitors, the demand for expanded care delivery sites, and revamped payment and public funding models are all impacting the financial performance of the health care ecosystem. Between 2017-2022, global health care spending is expected to rise 5.4 percent annually to just over $10 trillion.
Health care providers are stressing rigorous financial management, efficient operational performance, outcomes-based care, and innovative solutions to help address this rise in spending. Developing public-private partnerships, investing in prevention and well-being, and learning from industries outside of health care will also be key.
Using new care delivery models to improve access and affordability
Moving from volume to value will require building an outcomes-based financial model and data infrastructure to maximize value-based care (VBC) reimbursement pathways, which will likely be fundamental to many health systems’ sustainable growth.
Clinical innovations, patient preferences, and government program payment policies are prompting hospitals to shift certain services to alternative points of care and even to virtual environments that benefit from a cost and access perspective. It will be imperative for stakeholders across the healthcare ecosystem to collaborate around a whole-life approach to funding and delivering sustainable care.
Adapting to changing consumer needs, demands, and expectations
Patients and caregivers, dissatisfied with poor service and lack of transparency around price, quality, and safety, are expecting health care solutions that are coordinated, convenient, customized, and accessible.
To help keep up with increasingly engaged consumers, providers and payers will have to shift accordingly and take advantage of emerging opportunities to establish more direct, personal relationships. Organizations that understand and act on how consumers would like to use digital health, telehealth, wearable devices, and other technologies will likely be well-positioned to develop patient engagement strategies to help individuals make more informed health care decisions.
Investing in digital innovation and transformation
Digital technologies are supporting health systems’ efforts to transition to new models of patient-centered care and helping them develop “smart health” approaches to increase access and affordability, improve quality, and lower costs.
Blockchain, artificial intelligence, and virtual reality are just some of the technologies disrupting health care. These technologies are helping with diagnosis and treatment; helping with speed, quality, and accuracy; and improving the patient experience.
Health care leaders need to maintain the talent continuum that offers resources for redefined roles of the health care practitioners. Providers should proactively seek opportunities for augmentation and automation in clinical workflows, which will allow clinicians and patients to benefit from an aligned financial reimbursement system, new technologies, innovative talent models, and extended locations where care is delivered.
We use high tech systems like Salesforce and artificial intelligence in order to collect and process data that improves the patient experience
Just like Amazon does for retail, we want to make healthcare better, faster, and cheaper. This helps everyone as we want the highest quality care while utilizing the least amount of resources, to produce the greatest impact. We use high tech systems like Salesforce and artificial intelligence in order to collect and process data that improves the patient experience. A plethora of data is collected and once that data is processed it becomes information to help us make the right decisions regarding care.
When we have the right information, the right decision is made, and it becomes an actual insight we can use. Being a better listener also helps us advise patients and customers better. In this Amazonified industry, healthcare companies need to make a better effort to get to know their customers well enough to anticipate what kind of questions they’ll have. We can look at those parameters and predict what could happen so that we can prevent it from happening.
This means we can personalize your care and analyze patient experience data, which ultimately enhances treatment decisions and customizes care journeys. Since we have these advanced technological systems collecting data in order to make better, cheaper, faster, and effective decisions, we are able to drive costs down, increasing customer loyalty.
Price shouldn’t be a hindrance to solving health problems. Implementing these technological mergers between Salesforce and Health Cloud, patients have increased survival rates and better quality of life, pharmaceutical companies gain a detailed understanding of patient journeys, and providers are more efficient, have reduced hospitalization rates, and more resources to make it all happen; all of which drive down costs. Not only do you get world-class healthcare, but it’s also cost effective. The Amazonification of healthcare centers around mutual success; building a symbiotic relationship that is beneficial for both the patient and the provider.
We’ve spent time observing the big players in the business world, listening to our patients and customers, and building a strong foundation on which to stand. We have a unique position in that we aren’t afraid to implement new technology, commit to a vision, and keep changing strategies to accommodate for changing audiences, all without losing our authentic mission. Just like Amazon has the compelling story of going from operating out of Jeff Bezos’ garage to the behemoth that has made him the richest man on earth, MIMIT Health’s origin was grounded in helping heal people’s mind, body, and soul in the most cost-effective way possible. We have tapped into the popularity and hunger for health and wellness that people are desperately starving for. In that way, we are continuing to create a centralized story and style that can be associated with MIMIT Health, keeping us relevant.
Key US Healthcare Facts to Know in 2019:
Only 17.2% of Americans were covered by Medicare in 2017.
The United States could save $175 billion in healthcare costs by halving administrative costs.
The American healthcare industry was worth $24.7 billion in 1960. It is now worth $3,504 trillion.
Receiving care in the hospital for a heart attack will cost you an average of $20,246 in the United States.
You’ll pay 10 times as much for the anti-cancer drug Avastin in the US than in the UK.
Almost 4 out of 10 Americans are morbidly obese. Over 7 out of 10 are overweight.
Obesity-related health issues cost over $150 billion a year in the US alone.
1.4 million Americans went overseas for medical care in 2017 to get a better deal.
By 2030, America will have at least 40,800 unfilled posts for physicians.
AI will revolutionize diagnostic practices.
By being on the forefront of this movement, I hope to pave the way for other practices to follow suit.
We take all of this seriously because we want to make sure we’re all on the same page to ensure we both get a good outcome and patients go home happier and healthier than when we first met them.
Taking on new, cutting edge technology can seem like an unknown risk to most healthcare administrators in similar situations. But there isn’t any reward without a little risk. If you take a look at the state of technology and the world today, every industry is moving in this direction, so why should healthcare be any different? By being on the forefront of this movement, I hope to pave the way for other practices to follow suit. I jumped at the opportunity to incorporate this cutting-edge technology because I knew that if I improved the patient experience, I also improved my business, creating a symbiotic relationship. Because a service so fundamental to human life requires an innovative and thoughtful approach in order to drive change—and that’s what I aim to do every day.
Dr. Chopra | Mimit Health Video
MIMIT Health is one of the fastest-growing independent multi-specialty physician groups in Illinois providing excellence in patient care, health care, research & medical education. MIMIT Health provides world-class health care combined with minimally invasive treatments by industry-leading doctors, physicians, and surgeons.
To keep up to date with Dr. Chopra and read articles where he has been published click below
Healthcare Peer-Related Reviews:
Dr. Paramjit “Romi” Chopra (and his company MIMIT Health) have been Recognized by Industry Leaders and Patients as a Pioneer, Visionary and Innovator in the Health Care Industry, here are a few reviews…
“Dr. Chopra and MIMIT Health are visionaries in this industry and your approach to medicine should be taught in Med School!”
— Mark Pavlovich, Boston Scientific
Boston Scientific, a leading innovator of less-invasive medical solutions is in the planning stages to have MIMIT Health become a training site for all Boston Scientific peripheral procedures, including more options once CMS/ASC approval for PCI is attained.
“Dr. Paramjit “Romi” Chopra is equal parts healer, pioneer, visionary and entrepreneur. Very few Physicians know how to design and execute on a value-based health delivery model at scale. Dr. Chopra was one of the first ambulatory practices to embrace Voice AI Technology into his practice to improve the patient experience and increase operational efficiency. It has been a delight to work with MIMIT Health as pioneers in healthcare.”
— Ryan Plasch, Vice President, Growth, Saykara, Inc.
Saykara is a voice and AI-powered healthcare virtual assistant that simplifies the clinical documentation process for physicians
“MIMIT Health has identified three criteria they must address to support a patient’s overall journey: treat, empower, heal. “The more data I collect, the more analysis I do … the more insights I have, and the better I do my job,” said Dr. Chopra. Bridge Connector integrations have allowed MIMIT to deliver their unique brand of “enlightened health care” with more transparency and more efficiency — care providers and staff save around two hours a day, per patient, by removing the dual data entry burden”.
Bridge Connector, a data-driven, workflow engine that connects disparate data systems in health care IT more quickly and cost-efficiently has written a Case Study on MIMIT Health and how MIMIt Health has improved the patient experience:
Read Case Study: https://bridgeconnector.co/physician-group-streamlines-processes/
“Dr. Chopra is a phenomenal physician and healer. In an era of assembly-line medicine, he pushes the proverbial “stop” button and takes the time to befriend his patients. He makes sure patients understand their medical care and the rationale for his treatment plan. More than that though, Dr. Chopra does not simply treat one problem at one office visit. He creates a spiritual connection with his patients that engenders continual trust. He treats the body and the psyche. He is the very definition of physician as caregiver and confidant.” — Michael V. MIMIT Patient
2) “The world needs more people like Dr. Romi Chopra. He is a person who is truly a charismatic, caring, and true professional. The deep connection he makes with his staff, patients, friends, and industry colleagues is tremendous. He is a type of individual that truly cares about the outcomes of all things he is involved with in his life. His perspective and approach to his patients are world class.” — Johnny D., MIMIT Patient
About Dr. Chopra
Dr. Chopra loves to spread the good word. His passion for helping and educating other physicians, patients and medical professionals showcases his passion to help people. His positive and engaging personality has influenced audiences across the country.
As a healthcare physician executive, Dr. Chopra has held several leadership positions in large academic & private hospitals. As an entrepreneur, he has started & managed several healthcare businesses is a consultant & advisor to several large medical device & pharmaceutical companies. Dr. Chopra has had exposure to healthcare systems worldwide and has performed procedure in multiple hospitals in several countries.
Dr. Romi Chopra was honored with the Distinguished Physician Award and the U.S. Congressional Medal For Outstanding Contributions And Excellence In Patient Care And Teaching on Saturday, November 17, 2018, presented jointly by Rep. Danny K. Davis (D-IL) and Rep. Peter Roskam (R-IL).
Dr. Chopra is a graduate of the Seth Gordhandas Sunderas Medical College of Bombay University. He completed his fellowship and residency at Brigham and Women’s Hospital and Harvard Medical School in Boston. In addition to functioning as the CEO of the MIMIT Health, Dr. Chopra is an Associate Professor of Radiology at Rush University in Chicago.
Dr. Chopra is currently a board member of the Indo-American Center and is an active member of several professional societies including the Society of Interventional Radiology, the Radiology Business Management Association, and the American Society of Physician Executives.
He is a seasoned traveler, an avid reader, golfer and enjoys the company of his numerous friends and associates worldwide.
MIMIT Health is multi-speciality group offering access to great new resources, technology, and a promise to help our patients stay healthy who are dealing with acute and chronic illnesses and bring them back to a state of balance and well-being. We welcome new patients to our healthcare family, with locations convenient to you.
Comprised of physicians, surgeons, and midlevel providers who specialize in minimally invasive, targeted treatments that offer reduced risk, reduced pain and shorter recovery time compared to traditional surgery. Today many conditions that once required surgery can be treated less invasively by our physicians.
MIMIT physician are committed to offering minimally invasive, image–guided techniques to diagnose and treat a number of vascular and non–vascular conditions. We have a team of experts who are dedicated to providing you with the highest quality of care. Our goal at MIMIT is to educate and empower patients along with their families to make the decision that is best for the patient.